In the event that your merchandise arrives damaged, you must place a claim with the carrier service (UPS, FedEx, USPS). Exercise & Nutrition Works, Inc. can only replace damaged merchandise if it is returned to our office. In the event you need to return damaged merchandise or a mis-packed order, we will provide you with a return label. If you receive a mis-packed order, please call our office. We will ship the correct order right away with a return label for the incorrect order. If we do not receive the incorrect or damaged merchandise back, and have shipped you a replacement order, your credit card will be charged for the items sent plus shipping costs. Many of our products are considered food items which are not returnable. There is a 40% restocking fee for returns (does not apply to damaged merchandise & mis-packed orders). Home Study Certification Courses and Software programs are not returnable. Our Certification courses include our patented What Works™ Nutrition Software and are therefore non returnable/non refundable.

Please use the following online form to submit your question and if you have an order number, please provide it in the indicated blank.A representative will get back with you shortly with instructions.